General Help & Advice

We have put together some general information below that may assist committee members in pointing their owners in the right direction for help and advice on common topics. Should committee members require information or advice that is not contained below, please contact the EUROC Member Relations Manager on info@euroc.eu

General Help

If you have a general query about timeshare, and it does not relate to an RDO member, contact the Timeshare Helpline.

This free service is operated by Kwikchex via funding received from EUROC and is approved by UK Trading Standards.

Company check

If you are unsure about a company and would like further information, visit the Timeshare Business Check website. You will be able to find out:

  • Detailed business information held on certain companies
  • Level of transparency regarding their business details
  • Any official government action taken against the company/executives
  • List of criminals, criminal activity and associated businesses

This website is operated by the Timeshare Task Force, managed by Kwikchex, supported by EUROC and RDO.

Complaint about a Resort Development Organisation (RDO) member

The RDO’s consumer policy allows consumers to make complaints and general enquiries about its members. You can find further information on the process and download the complaint registration form on the RDO website

Timeshare resale

We recommend that if you would like to sell your timeshare, you do so through an RDO Member company to ensure you are fully protected . You can find further information on timeshare resales on the RDO website.

If you choose to sell through a non-RDO member, please be wary if the company:

  • Cold-called you and initiated contact.
  • States your resort, an exchange company, RDO or a European listing of timeshare owners provided your telephone number. This will not be the case.
  • Claims to already have a buyer.
  • Promises to pay an unusually high price for your timeshare.
  • Asks you to pay an upfront fee for legal, registration or administrative purposes. This is now illegal.
  • Pressures you into signing up for a holiday club or discount travel club in return for your timeshare.
  • Is a firm of solicitors asking for an upfront payment to help you obtain a refund of money you paid to a company which has failed to deliver the service it has promised?

Timeshare release

Sometimes timeshare owners need to hand-back or sell their timeshare weeks. This can be for a variety of reasons. At this time, owners can be vulnerable to scammers.

In the first instance, EUROC suggests you contact your club/resort. If the club/resort is a member of the RDO, it will have an exit programme in place.

If your resort is not a member of the RDO, then contact the Timeshare Helpline.

This free service is operated by Kwikchex via funding received from EUROC and is approved by UK Trading Standards.